Operations & Technology Management

Faculty Research Areas

Department of Operations Management Faculty

Peter M. Arnold, Associate Professor of Operations Management, Faculty Director Undergraduate Program

Professor Arnold holds his B.S. from Northeastern University, and an M.B.A and Ph.D. from Indiana University. Prior to returning to academia, he had ten years of industry experience, during which he held a number of staff and line positions. He has developed and led numerous executive education seminars. His current research and teaching interests include the interface between manufacturing and marketing, multi-echelon distribution system management, and international logistics.

J. Robb Dixon, Associate Professor of Operations Management

Professor Dixon received his B.A. in biology from Wesleyan University, his M.B.A. and Ph.D. from the University of Virginia. He teaches courses in Operations Policy and Management of Technology, as well as the core courses in Operations Management. His consulting interests are in performance measurement and manufacturing strategy, and his research interests include performance measurement, strategic supply chain management, technology management, and contract manufacturing.

Janelle Heineke, Professor of Operations Management

Professor Heineke received her B.S.N. from Marquette University, her M.B.A. degree from Babson College, her M.S.N. degree in Maternal/Child Health from Boston College, and her D.B.A. from Boston University. Her research interest and publications focus on the management of professionals and the management of quality. She is an Associate Editor of the Journal of Operations Management.

Nitin R. Joglekar, Associate Professor of Operations Management

Professor Joglekar received his first degree in engineering from Indian Institute of Technology, and Masters degrees in engineering from Memorial University of Newfoundland, Canada, and from the Massachusetts Institute of Technology. He holds a Ph.D. from the MIT Sloan School of Management. Preceding his academic position, he was a product designer, manufacturing engineer, business strategist, and entrepreneur in the technology industry. His research explores how the information age affects the operational vertebrae of technology supply chains, especially during new product development

Jay S. Kim, Associate Professor of Operations Management, Director International Management Programs

Professor Kim holds a B.A. in Management from the Seoul National University, an M.B.A. from Bowling Green State University and a Ph.D. in Operations Management from the Ohio State University. He has taught operations management and statistics courses at the Ohio State University and Bowling Green State University. He also has served as a Supply Officer in the Korean Navy, where he was responsible for managing a large ship building project. His current research interests concentrate on the strategic management of manufacturing operations.

Jeffrey G. Miller, Professor of Operations Management, Director Center for Team Learning

Professor Miller received his B.A. and M.B.A. from the University of California at Los Angeles, and his Ph.D. in industrial management from Purdue University. Before joining the faculty at Boston University, he taught at Harvard University's Graduate School of Business and Purdue University's Krannert Graduate School of Industrial Administration. In 1985-86, he was a Visiting Professor at the Graduate School of Management at Stanford University. His work experience also includes four years with Dow Chemical in a variety of manufacturing and administrative positions. Professor Miller is co-author of two texts on operations management, and many articles and case studies on production, logistics, materials management, and operations strategy. He has led executive education programs and consulted for numerous companies around the world. He is a member of the editorial policy board of the Journal of Operations Management, and was on the editorial review board of the Academy of Management Journal. He is currently on the board of the directors of the POM Society. He is a fellow of the Decision Sciences Institute and of APICS.

Erol A. Peköz, Associate Professor of Operations Management

Professor Peköz received his B.S. from Cornell University, and his M.S. and Ph.D. in Operations Research from the University of California, Berkeley. Working in the area of Quantitative Methods, he studies stochastic problems in Finance and Operations Management. These include queueing models of congestion in manufacturing systems, theory of rare events, Monte Carlo simulation, and risk management. Before joining the faculty at Boston University, he held teaching positions at the University of California, Los Angeles, the University of California, Berkeley, and was an Assistant Professor at Western Washington University. He also has experience in the software and financial industries.

Joseph D. Restuccia, Professor of Health Care & Operations Management

Professor Restuccia earned his B.A. at Tufts University and his M.P.H. and Ph.D. at the University of California at Berkeley. Much of his career has focused on issues pertinent to health care quality and productivity, with a particular emphasis on the appropriateness of hospital use. He is developer of the Appropriateness Evaluation Protocol (AEP) and the Managed Care Appropriateness Protocol (MCAP), widely used decision support methods for health care operations and planning. Professor Restuccia has published extensively in his field and has led a number of major research studies. His recent research includes serving as principal investigator of an Agency for Health Care Policy and Research sponsored study to investigate the relationship between small area variations in hospital admissions and appropriateness of admissions and serving as research consultant to a European Community project on determinants of hospital use. He is also an advisor to the Lombardy Ministry of Health in Milan, Italy on development of Europe’s first School of Health Care Management. Professor Restuccia also holds faculty appointments at the School of Public Health and the School of Medicine.

Stephen R. Rosenthal, Professor of Operations Management, Director Center for Enterprise Leadership and Department Chairman

Professor Rosenthal received his B.S. degree in applied mathematics from Brown University, M.S from the Massachusetts Institute of Technology, and Ph.D. from the University of California at Berkeley. He has held visiting faculty positions at Dartmouth, Harvard, Princeton, Columbia, and Brandeis Universities. Preceding his academic position, he was an operations analyst, policy analyst, and program manager for Exxon and government agencies at the federal, state, and local levels. During the past twenty years, he has participated in a wide variety of executive education programs and consulted for numerous organizations in manufacturing and services (both public and private sectors). He is referee for several journals. His major current research interests are: the management of technological innovation, new product design and development; and the management of public sector operations.

Michael Shwartz, Professor of Operations Management

Professor Shwartz holds his B.A. in economics from Johns Hopkins University, his M.B.A. from the University of California at Berkeley, and his Ph.D. from the University of Michigan. His interest lies in the application of quantitative methods and operations management in health care. He has worked on the development of mathematical models to plan cancer control activities and to analyze the frequency with which dental x-rays should be performed: on studies relating to health care reimbursement, including developing methods to price DRGs and analyze the cost implications of severity of illness. He is also involved in the development of models to target utilization review activities in order to identify quality of care problems, on analyzing the effect of risk adjustment methods on perceptions of outcomes and on examining the relationship between processes of care and outcomes.

Sean P. Willems, Assistant Professor of Operations Management

Professor Willems holds his B.S. in economics from the Wharton School, University of Pennsylvania, his M.S. in Operations Research from MIT and his Ph.D. in Operations Management from MIT. Dr. Willems’ primary research interest is in developing model-driven supply chain management tools. Previous projects include work with Kodak to optimize inventory levels across the supply chain; this work has been published in Manufacturing & Service Operations Management. More recently, he has begun work that incorporates lead-time and inventory cost considerations when developing new products. He has also initiated a project that looks at streamlining inventory and reducing distribution costs between a medical products supplier and a network of hospitals.